Shipping policy

All orders are processed within 1 to 21 business days (excluding weekends and holidays) after receiving your order confirmation email. Most items are made to order, average printing time is around 15 hours. You will be contacted if any further delays are expected.  You will receive another notification when your order has shipped along with tracking information.

Domestic Shipping Rates and Estimates

FREE SHIPPING ON ORDERS OVER $200

Shipping option

Estimated delivery time

Price

Standard parcel Post

2+ business days

$15

Express Post

1 to 3 business days

$20

Local delivery

Local delivery (by myself) may be available to to people that are within a suitable distance to the Mount Barker, South Australia area. please contact via email before completing your purchase to arrange this.

 

In-store pickup

I/We do not allow in-Store pickup at this time

International Shipping

Please contact us before completing your order if you are requiring international shipping. postage costs will need to be calculated separately.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kandu Workshop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at Kanduworkshop@gmail.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

We generally use Australia Post to ship our items, PO Box Delivery is accepted.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at KanduWorkshop@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

Full refund policy is here; https://kandu-workshop.myshopify.com/pages/refund-policy

If you have any further questions, please don't hesitate to contact us at KanduWorkshop@gmail.com